Shipping Policy

Thank you for shopping with GALVANYZE. We strive to process and ship all orders as quickly as possible.

Order Processing

All orders are typically processed within 2–5 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.

During product launches, restocks, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to keep you updated.

Shipping

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

Standard shipping typically takes 3–7 business days after the order has been shipped. Please keep in mind that shipping times are estimates and are not guaranteed.

Shipping times may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Address

Please make sure your shipping information is correct before completing your order. GALVANYZE is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you entered the wrong shipping information, please contact us as soon as possible at infogalvanyze@gmail.com. We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made after an order has been processed.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and handed over to the carrier, GALVANYZE is not responsible for delays caused by the shipping carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier directly.

If you believe your package has been lost in transit, please contact us at infogalvanyze@gmail.com and we will assist you in determining the next steps.

International Shipping

International shipping may be available depending on the destination. Customers are responsible for any customs fees, duties, taxes, or other charges imposed by their country.

International delivery times may vary depending on customs processing and the destination country.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us at infogalvanyze@gmail.com or @galvanyze.us on instagram & tiktok

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at infogalvanyze@gmail.com.  

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at infogalvanyze@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at infogalvanyze@gmail.com.

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